written by Denise Kennedy
Maybe the word ‘hope’ drew you to this blog today, or possibly you are a keen marketer and advocate for all things digital? I am currently studying the history, life and power of digital marketing, endeavouring to better my own knowledge of the subject, helping others do the same, and also strengthening my brand platform. It is a vast subject, but what has grabbed my attention from the starting line is the whole idea of the ‘hope’ we seek to give our customers, followers and readers.
As marketing advocates, our deepest desire is to strengthen the trust relationship we develop with others through our web content and everything we do. We want to create a platform where our brand is trusted, relied upon, purchased and engaged with in a deeper way. We long for longevity and commitment from our audience, ensuring that they will see us as a profitable, reliable and trustworthy investment.
So when people interact with your brand or service, do they come away feeling positive or disappointed? When you promise something are you absolutely sure that you are delivering what they expect? This brings me to the introduction of two important words, ‘hope’ and ‘expectation’. You should desire to build a reputation with your audience where they believe in you, have hope in you and become loyal to you. We cannot control the internal expectations of our target group, but we can try to understand their expectation and then incorporate those things into our media campaigns, wherever it is possible. We have direct control over the message we deliver and strive to build. If a customer becomes disillusioned with our brand they will abandon us and relinquish any relationship with us. As you develop and strengthen your relationship with the target market, it is imperative that you do not offer what you cannot deliver.
Marketing is a powerful form of communication, finding much comparison with our own personal and professional relationships. You will cause a person to lose confidence in you if you continue to promise things that you have no intentions of delivering. One of my pet hates is the failure of professionals to follow through on their promise and falling short in communicating about important issues. Here is where the strategies of project management are vital.
So moving forward, as you build your brand or product campaign, be sure to critically analyse the things you are promising, while continually striving to remove any doubt in the heart and mind of your target market that you can deliver. Let this also permeate into your personal and professional relationships, and the sea you sail on will certainly be a smoother one!